LEICESTER FULL HOME REFURB

How I met Scope

I was recommended to have a chat with Maz and Paz at Scope for me full home refurbishment and extension. I invited

them to the property and immediately I gained confidence in their approach, knowledge and understanding of our family

and what our expectations were. Working with trying to accommodate three generations all living together required a

flexible approach to this project. Paz was quick to discuss the designs, review drawings, and made some great

recommendations.

We asked Scope to pull together some pricing for the project, which then led to our second meeting. Scope explained the project pricing structure. There was complete transparency and also recommendations for us to consider. This well

thought through planning and consideration was key to our decision to appoint Scope, in May 2020.

 

Working with Scope

For a project this size, we expected issues. For us what was key was open and honest communication throughout.

The project included (the list is not exhaustive):

  • Demolition

  • Extension

  • Steel installation

  • 6 bathrooms

  • Decoration

  • Joinery work

  • Installation of a utility room

  • Installation of a kitchen and spice kitchen

  • Plumbing, electrical, smart home, CCTV

  • Feature walls in kitchen and lounge with integrated TV, sound bars and fireplace
     

The project started off really well with the demolition and the start of the extension. However, then we hit the first major

problem. The contractor appointed by Scope left the project as they had under-priced their element of the job. Scope

were open with the client about the problem and the options to move things forward. A new contractor was soon found,

and the core build of the project completed.

It was then time to start the internal project delivery. We made quite a few changes to the specification during the

internal refurbishment. Some of which had implications on other elements of the project.

Benefits realised

Working with Scope, we have:

  • Open, honest and transparent communication. This was a must for us and Scope delivered this continuously, even when things went wrong, giving proactive solutions to problems.

  • Budget delivery. Scope delivered within the budget we had, excluding the cost of the additional requirements we added onto the work schedule.

  • Project management. We had confidence in Scope throughout and their overall project management was highly professional.

  • Support with internal design. Scope provided with support to make internal design choices and proactively made recommendations based on their experience, delivering a high quality finish thrououghout.

 

Overall

Scope did such a great job and we would highly recommend them to anyone doing a home refurbishment and extension.